WD Mycloud still offline?

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Hi, my MyCloud Home device still offline? please assist…

2

Hi @Signbox,

Please refer to the below link to check information about My Cloud device is offline:

Please be informed that the issue with My Cloud Home offline is resolved with firmware 7.15.1-101

3

That‘s really not true looking at all the latest posts in this forum including my situation. Also the instructions in the link have been shown to not work and WD does currently nothing. My support ticket remained unanswered since a week.

1 Like
4

Hi @Keerti_01

Since many user in same situation, and we also following instructions in the link but been shown to not work and WD does currently nothing.
Please don’t show us currently your status in good, but our problem still remain!!

3 Likes
5

Yes, and the Support is really being useless. Opened a support ticket giving the Logs, my e-mail address for the account and the device ID. What was the reply? Instruction links and the request to send the e-mail address, device ID and the logs. Never ever experienced such a terrible customer experience.