I have a WD My Cloud, and I am finding it ridiculous that I cannot create a safepoint to my password protected My Passport Ultra when connected to the USB port on the back of the MyCloud. The My Cloud reads the My Passport drive, but only provides the option to eject, look at the details (indicated by the right facing arrow), and mentions it has 0kb of 0kb free. There is no way to unlock the my passport ultra.
The My Cloud is currently running firmware is v03.04.01-230. I am reluctant to upgrade back to firmware v04.04.01-112, as that has been fraught with errors for safepoint backup ever since upgrading. Errors such as the below have been stopping me from doing a safepoint back up at all:
Your last operation timed out. Make sure there are no network connectivity issues and try again. (200001)get_internet_access timeout
Error resetting device: Your last operation timed out. Make sure there are no network connectivity issues and try again. (340003)
What can I do to fix this issue?
I do note that if I do not set a password to the My Passport Ultra, I am able to run a safepoint back up, but I did not buy a password protected portable hard drive only to then use it without a password. Defeats the purpose.