I have a WD MyBook 4TB that stopped working a few weeks back, it would not show up on disk utility and no sound is heard from the hard disk. The only thing that was working was the white indicator light, however it was dull and consistent, shows no activity.
I’ve tried switching most of the components to determine the fault, steps that I’ve taken:
- Switching USB Cable.
- Using different USB ports and using different machines, both Mac and Windows.
- Switched power cables, making sure the voltage/amps match.
- Removing the casing and using a hard disk dock to connect direct to the hard disk inside.
The last step works, I can now detect the hard disk in disk utility. However I cannot access the hard disk or run ‘First Aid’ via disk utility. I will get an error message, ‘The disk you inserted was not readable by this Computer’.
The data contains most of my work and help is appreciated!