WD My passport Ultra crash i need help

a few days ago, i was passing information from my passport to another disk, however, for some reason, the passport started to be slow and stopped working. Now I can’t access it and the computer tells me that I have to format the drive in order to use it. I have precious information that I intend to recover. How do I recover all childhood memories?

WD don’t do data recovery … contact one one their service providers.