This is indeed one of the most worthless devices i have ever bought in my whole life.
The story that it is because it might have dropped is complete bull**bleep**.
I have another drive for 2 years now that has always travelled with me and never ever had any problems, this WD piece of garbage i heve for 10 days now and has not been dropped whatsoever, yesterday it was ok and since today not a single computer is recognising it !!!
On the website there are only software updates and no complete software, but if the piece of garbage is not recognised at all how the hell can just an update help me then ???????
I have copied around 200 GB on it and then cleaned the original pc where the data came from now leaving me with all the data gone.
This is a very expensive lesson, never ever buy anything of this brand in my whole life again !!!!