WD My Passport 0820 not being found in my computer

[kingkvndrick]

Hey guys,

I got an external drive from my friend to load some photos and videos from it. When I plug the drive into my computer (Windows 10), it installs the drivers and then it doesn’t show up in my computer. It does however show up in my task manager and in my disk management. I am pretty sure that this is not a Windows 10 issue, so I have tried it on a laptop running Windows XP Home and the issue still remains… I have around 6 PCs in my house and the same thing happens on every one, even on USB 3.0…

The funny thing is, is the fact that when I am in the disk management segment, most of the options are highlighted grey when I right click (see image). This happens on all my computers. The only thing highlighted is “delete volume” and I don’t want to do that as there is data I want.

I have tried another cable from another WD My Book drive and that still does not solve the issue.

The disk powers up and it spins.

Is there a way to get the computer to recognize the drive?

Thanks for your help.

"

[bond_james]

Hey guys,

I got an external drive from my friend to load some photos and videos from it. When I plug the drive into my computer (Windows 10), it installs the drivers and then it doesn’t show up in my computer. It does however show up in my task manager and in my disk management. I am pretty sure that this is not a Windows 10 issue, so I have tried it on a laptop running Windows XP Home and the issue still remains… I have around 6 PCs in my house and the same thing happens on every one, even on USB 3.0…

The funny thing is, is the fact that when I am in the disk management segment, most of the options are highlighted grey when I right click (see image). This happens on all my computers. The only thing highlighted is “delete volume” and I don’t want to do that as there is data I want.

I have tried another cable from another WD My Book drive and that still does not solve the issue.

The disk powers up and it spins.

Is there a way to get the computer to recognize the drive?

Thanks for your help.

"
[/quote]

Hey guys,

I got an external drive wd my passport ultra . When I plug the drive into my computer (Windows 7), it installs the drivers and then it doesn’t show up in my computer. It does however show up in my device manager . I am pretty sure that this is not a Windows 7 issue, so I have tried it on a laptop running Windows XPI have tried another cable from another WD My Book drive and that still does not solve the issue.
Is there a way to get the computer to recognize the drive?

Thanks for your help.

[bond_james]

this is what it shows my wd drive is not recognized by my pc plz help guys

[Michael_Champion1]

The symptoms sound very familiar:
I have a sudden problem with my 1TB Ultra. From Ubuntu’s DMESG I get:
[ 3710.498772] usb 2-1.1: new high-speed USB device number 5 using ehci-pci
[ 3711.011089] usb 2-1.1: new high-speed USB device number 6 using ehci-pci
[ 3711.104468] usb 2-1.1: New USB device found, idVendor=1058, idProduct=0810
[ 3711.104475] usb 2-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 3711.104479] usb 2-1.1: Product: My Passport 0810
[ 3711.104481] usb 2-1.1: Manufacturer: Western Digital
[ 3711.104484] usb 2-1.1: SerialNumber: 575847314536344558365835
[ 3711.104867] usb-storage 2-1.1:1.0: USB Mass Storage device detected
[ 3711.104973] scsi8 : usb-storage 2-1.1:1.0
[ 3712.104543] scsi 8:0:0:0: Direct-Access WD My Passport 0810 1049 PQ: 0 ANSI: 6
[ 3712.104994] scsi 8:0:0:1: Enclosure WD SES Device 1049 PQ: 0 ANSI: 6
[ 3712.105502] sd 8:0:0:0: Attached scsi generic sg4 type 0
[ 3712.105908] scsi 8:0:0:1: Attached scsi generic sg5 type 13
[ 3712.109112] sd 8:0:0:0: [sdc] Spinning up disk…
[ 3718.518643] scsi 8:0:0:1: Wrong diagnostic page; asked for 1 got 0
[ 3718.518648] scsi 8:0:0:1: Failed to get diagnostic page 0xffffffea
[ 3718.518650] scsi 8:0:0:1: Failed to bind enclosure -19
[ 3718.518683] ses 8:0:0:1: Attached Enclosure device
[ 3713.112457] …ready

The O/S recognises the drive but does not detect it. Windows 7, running in a VM on the same machine, also detects the presence of the drive but it does not appear in “My Computer”

Any pointers?