Hello,
Did anyone tried to make a windows backup from Windows 2012 Server on the WD My Cloud 4GB?
I have a weird situation here, all my backups fail with error “incorrect function” my drive has v03.04.01-230 firmware and i tried every available combination with user related authentication.
Windows server is fully update and are ok with other NAS and Local USB.
The error from the windows backup utility :
The backup operation that started at ‘2014-05-28T16:19:45.046622100Z’ has failed with following error code ‘0x807800C5’ (There was a failure in preparing the backup image of one of the volumes in the backup set.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
The detail log :
[Name ]
Microsoft-Windows-Backup
[Guid ]
{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}
Keywords
0x4000000000000000
[SystemTime ]
2014-05-28T16:20:08.141586800Z
Channel
Microsoft-Windows-Backup
Computer
WebSrv.xxxx.xxxx.xx
BackupTemplateID
{A34C77E9-69FE-4ABE-8DE7-EDABE40F1C8E}
DetailedHRESULT
0x80070001
ErrorMessage
%%2155348165
BackupTime
2014-05-28T16:19:45.046622100Z
BackupTarget
\\olynas03\olympia
VolumesInfo
<VolumeInfo><VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="12" HResult="-2147024895" DetailedHResult="0" PreviousState="9" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="2" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="1544" BackupTypeDetermined="1" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /></VolumeInfo>
SourceSnapStartTime
2014-05-28T16:19:45.030995800Z
SourceSnapEndTime
2014-05-28T16:19:59.688280600Z
PrepareBackupStartTime
<TimesList><Time Time="2014-05-28T16:20:05.969Z" /></TimesList>
PrepareBackupEndTime
<TimesList><Time Time="2014-05-28T16:20:06.204Z" /></TimesList>
BackupWriteStartTime
<TimesList><Time Time="2014-05-28T16:20:06.204Z" /></TimesList>
BackupWriteEndTime
<TimesList><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>
TargetSnapStartTime
1601-01-01T00:00:00.000000000Z
TargetSnapEndTime
1601-01-01T00:00:00.000000000Z
DVDFormatStartTime
<TimesList></TimesList>
DVDFormatEndTime
<TimesList></TimesList>
MediaVerifyStartTime
<TimesList></TimesList>
MediaVerifyEndTime
<TimesList></TimesList>
ComponentStatus
<ComponentStatus><ComponentStatusItem Name="9bebf4e4-d979-4146-b285-5b67b30646d5" LogicalPath="Microsoft Exchange Server\Microsoft Information Store\WEBSRV" Caption="Mailbox Database 1762072059" AppId="Exchange" WriterId="{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}" InstanceId="{03272abc-56b9-4365-bd4a-da38f10cc548}" ConsistencyCheckResult="0" ConsistencyCheckResultDetailed="0"/></ComponentStatus>
ComponentInfo
<ComponentInfo></ComponentInfo>
SSBEnumerateStartTime
1601-01-01T00:00:00.000000000Z
SSBEnumerateEndTime
1601-01-01T00:00:00.000000000Z
SSBVhdCreationStartTime
1601-01-01T00:00:00.000000000Z
SSBVhdCreationEndTime
1601-01-01T00:00:00.000000000Z
SSBBackupStartTime
1601-01-01T00:00:00.000000000Z
SSBBackupEndTime
1601-01-01T00:00:00.000000000Z
SystemStateBackup
<SystemState IsPresent="0" HResult="0" DetailedHResult="0" />
BMR
<BMR IsPresent="0" HResult="0" DetailedHResult="0" />
BackupSuccessLogPath
C:\Windows\Logs\WindowsServerBackup\Backup-28-05-2014_16-19-45.log
BackupFailureLogPath
C:\Windows\Logs\WindowsServerBackup\Backup_Error-28-05-2014_16-19-45.log
EnumerateBackupStartTime
<TimesList><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>
EnumerateBackupEndTime
<TimesList><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>
PruneBackupStartTime
<TimesList><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>
PruneBackupEndTime
<TimesList><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>
ComponentInfoSummary
<ComponentInfoSummary ComponentInfoArrayPresent="1" TotalComponents="0" SucceededComponents="0" />
and the very detailed log of M$ from C:\Windows\Logs\WindowsServerBackup\Backup_Error-28-05-2014_16-19-45.log file :mansurprised:
Backup of volume C: has failed. Incorrect function.
Any thoughts?
Are you trying to create a backup or a system image?
The instructions on how to create a backup on Windows are on the following link:
http://wdc.custhelp.com/app/answers/detail/a_id/10436
h_bork
September 7, 2014, 2:13pm
3
Hi,
I have the same problem with a 3TB MyCloud.
Did you find a solution meanwhile ?
nmacedo
September 18, 2014, 6:23pm
4
Same Problem.
Server 2012 full patched.
WD my Cloud 2TB.
firmware:v04.00.00-607 (same problem with previously version)
Using WBAdmin via BatchFile to Backup the Server to a WD’ Share.
The same backup task works perfectly to other NAS or network share.
Regards.
I have the same error. WD please fix.
IkoIko
January 10, 2015, 10:18am
6
The solution for this problem (at least for Windows Server 2012) is to create an iScsi device on the My Cloud. Then use the iScsi application on Windows Server to connect to the iScsi share on the Mt Cloud. Then use Server disk manager to initiate and create a drive from the iScsi connection. I did this and it seemed to work fine. Here is the article:
http://www.grishbi.com/2014/11/windows-server-backup-failing-errors-incorrect-function-failure-preparing-backup-image/
Thanks IkoIko the link was really helpful
Regards