I would first like to apologize for stating that you should be fired. I am sure that most of the time you must be right on spot.
With that being said, I honestly feel you were way off the mark with this topic.
In your first post on the second page, you stated that you didn’t believe it to be a wd issue per se and that you believed it to be specific to Samsung.
What I believe Theos was saying is that it is NOT specific to the Samsung because his xbox 360 is also experiencing the same issue.
I also don’t believe he was stating that he was going to return it over and over just to prove a point, I believe he was trying to say that he was having to return them in order to get a working product since every one he gets seems to share the same problems.
Instead of trying to offer a solution, it appeared that you became defensive and gave up, rather than dig in and get to the root of the issue in order to help Theos (and many others here it seems).
Times are tough and money means more as it is harder to come by (at least for me), so when I see an employee who seems not to care about the customer, especially when there are AT least 100 people waiting in line for a job, it really gets under my skin.
We (customers) deserve to be customers and not beta testers.
You are right, him returning the unit over and over won’t help you, or WD figure out these failures that are currently occuring, but it “might” help Theos get a unit that actually works.
Maybe the media server should be removed compltely until you guys figure out what you are doing in that regard.
Anyway WDTony, I apologize for stating that I thought you should be fired.
P.S. Maybe in the future, if you know that a fix is coming in a firmware release, either post the eta of the firmware, or stay quiet about it until solid information is available. Many people who are trying to get this fixed are not able to wait until their return period expires and then they are stuck with an inferior product.
I personally would be IRATE if I was told by a WD employee stated that a firmware fix is coming and then my return period expired, only to find out that two months from now, a firmware is actually released but didn’t do anything to fix the problem I was having. WD apparently doesn’t care as I can’t be the first customer to feel this way.
Former WD Customer
EDIT: Any timeframes given were only used as an example