Has this problem been fixed by WD yet, please?
I am experiencing the same problem on a Windows XP Mesh desktop computer and a Windows XP Gateway laptop, both after upgrading to version 1.6.4 from the version that came on the disc with my 2TB model WDBACG0020HCH-NESN drive.
However, i also have it running on a new Toshiba laptop using Windows 8 and that is working fine every time I boot up. So has the problem something to do with running it with Windows XP?
When I open the program manually on either of the two Windows XP computers, after going through the “categorizing your files” procedure, I cannot get it to back-up my files as only the ‘Home’, ‘Settings’ and ‘Help’ options at the top are highlighted (the ‘Backup’ and ‘Retrieve’ options are blacked out.
I have tried re-installing the software, as has been suggested, but the problem perists on both Windows XP computers. I am finding it very frustrating and wish now I had not bought the drive as it is has never worked properly on my two Windows XP computers.