Wd live streamer keeps freezing

Hi, my wd live freezes when i watch some of my movies i have the latest firmware and have disconected it from the net, would it be a faulty unit or can it be fixed…

Hi, try rolling back the firmware and also check if the problem happens with any video file type.

http://wdc.custhelp.com/app/answers/detail/a_id/5860/session/L3RpbWUvMTMzMzQ4NzQ2NS9zaWQvOUVockVLVWs%3D