I am having problems with my video being cropped. It seems to me that all the responses to possible solutions are from people who aren’t using the same inputs. Here is how mine is setup. I would like for someone else to test this with the exact setup to see if they can replicate the problem. I have been on the phone with tech support to try and come to a resolution but they tried to blame it on the file format, then my network, then it’s my TV’s fault I didn’t have time to finish with tech support because I had to work so I’ll update when I learn more.
My setup is as follows. I have an old Sanyo TV 4:3 (the brand should not matter also note it is “not a wide screen TV”) I use standard AV cables (AKA Composite or Yellow, Red, White input cables.) I have those going into my TV from the WD Live Plus device. I then tried to stream a MP4 and an AVI file from my computer that’s running Windows 7 and also from a USB Flash drive.
When I started streaming videos I noticed the image appeared to be cropped. I then paused the video at a scene that had lots of objects on it (lets just say a scene of a city street) and then proceeded to zoom out one notch using the WD Lives zoom in/out feature. I immediately noticed that on wide screen movies it was cropping at least 2 to 4 centimeters off each side of the video. I then zoomed out another notch and noticed that there was still a little video being cropped but I was so far zoomed out by then that it added a 1cm black bar to each side of the video. I then tried the same test using a Full Screen video and it appears to crop from the top, bottom and the sides.
I tried changing several different settings on the WD Live Plus to attempt to resolve the problem before calling Tech Support but was unable to do so. I set the WD to Normal Screen which is what my TV is and even tried setting the device to Widescreen (but all widescreen setting did was stretch a wide screen image to fill all of the 4:3 screen space.) I even tried updating the firmware and it did not fix the issue.
Now I do not buy for a second that my TV is the problem and I’ll explain why. First of all both of my DVD players that I have had did not crop video. My Wii does not crop a video. My PlayStation original, One, and PlayStation 2 did not crop video and Cable TV box does not crop video. My DVR I use to record TV also has never had this issue. My computer when it was setup to use my TV like a monitor did not crop the video. The multitude of various other devices I have used on this exact TV have never had an issue with video cropping. Even my Blu-ray player, that not only streams Netflix, but can also play video files from a flash drive have never had this problem. All of which I have had connected to my TV using composite inputs.
I bought this device with the intent of eventually streaming from a NAS. However I have no intentions of replacing my TV for a couple more years. If this device is not capable of something that every other device I have is capable of and that every device I have setup for friends and family are capable of, then I must return it and will seek other options. This by all means is the only issue that I have seen with the device but is the most important and will be a deal breaker for me. I dislike full screen movies and am very big on preserving both image quality and aspect ratio of a movie. Now I understand that it is possible for such a bug to exist because not very many people still use Composite inputs and then zoom out to see if the video has been cropped.
If someone could at least try to replicate this issue then I can determine if this is a bug that slipped by them or if perhaps my device is just defective. But blaming it on the TV when every device I have used yet does not have this problem is not acceptable. At the very least it’s not a bug and it’s just a feature the WD Live Plus lacks in able to support standard TV’s properly.
Either way I’ll still be taking the WD Live Plus back if I can not resolve the problem soon and wait till standard TV’s are supported properly, I get a new TV, or find a media streamer that’s better. But I will not just go out and buy a new TV because of this one device.