The Dashboard includes a number of links to knowledge base articles.
These might be helpful if somebody hadn’t decided to re-jig the website addressing scheme so that the links don’t work. For instance, this link, copied from the dashboard:
http://wdc.custhelp.com/app/answers/detail/a_id/8526
ends up here:
If I search for ‘8526’, it finds this:
http://support.wdc.com/KnowledgeBase/answer.aspx?ID=8526&lang=en
This problem is extant on v04.04.00-308 and earlier.
Rule 1 of website redesign:
If you want a page to remain accessible by established hyperlinks
i) don’t change the hyperlinks, or
ii) forward all old-style links to new style.
Rule 1 of product testing:
Check EVERY feature of your product before you ship it.
Come on, WD, this is amateurish stuff.