WD Easy Store won't complete properly

Portable Drives My Passport
1

Hello, I bought a WD Easystore Ext hard drive. I am attempting to move everything from an old computer to a brand new computer. Both are Windows 10. I installed teh WD software on the new one after backing up the old one, but WD Discovery won’t run. When I do a restore I can’t open any files because it says they are in a different location.

I’m not sure what I am doing wrong!

Thank you in advance

Lisa

2

Hi, See if this helps. Make sure the User name is the same on both the new and old computers. Assuming you are using WD Backup or WD Smartware.

Cliff