WD Drive utilities doesn't recognize my Passport Essential

WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. Windows recognizes the drive.I want to update the firmware and I can’t.

Also I can connect the disk only into a usb 3.0 port. If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it.

That’s my disk

Hello spinalgr1990,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting regarding replacing failed drive in My cloud device.

To Contact WD for Technical Support

The link below will allow you to call support

Also, the drive picture you have posted it is WD internal drive not a My passport essential drive.

I have done this but wd team hasn’t replied my until now.

Hello!

I think you My Passport Essential is not supported by Drive Utilities. Check on the downloads page for compatible devices.