WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. Windows recognizes the drive.I want to update the firmware and I can’t.
Also I can connect the disk only into a usb 3.0 port. If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it.
You should try contacting WD’s Technical Support about this for live assistance and troubleshooting regarding replacing failed drive in My cloud device.