I have a Passport and an Ulta external harddrive that I use for backups. 2 days ago, HP Support Assistant said I had a notification that WD had an update that was recommended. I did the update and WD put a “Unlock CD” something or another on my 2 external EWD hard drives. Now this Unlocker thing won’t let me access either harddrive - that has everything on it I need. I did a System Restore to 10 days ago hoping whatever WWD installed on my PC would then be deleted, however, that didn’t work. WD has denied me access to my 2 exHD’s. How do I fix it so I can use my drives?
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Hi @coffeebreaker,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
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