WD discovery Problems

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Suddenly I am unable to access my files in the WD external Hard Drive. The WD icon on my imac indicates that it is “Open” but the thin blue line that indicates the amount of storage is missing
Yes… I have run all the diagnostics and everything seems to OK yet …There’s something wrong the help folks at Sandisk do not appear to be in a hurry to respond to my queries.

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@TamJoseph

What external drive do you own? Have you posted this topic in the Community under the sub-forum for your device?

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WD Discovery Passport and I am running it on Mac OS Ventura

The machine has been functioning without fault for over 10 years

Best

Tam Joseph

Please note: the email address
tam@tamjoseph.eclipse.co.uk
is being phased out.

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Thanks for giving me nice information @TamJoseph . I will keep it in my mind forever.

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It seems like your WD external hard drive isn’t showing storage details. Try checking Disk Utility on your Mac and use “First Aid” to repair it. If the drive isn’t recognized, test it on another Mac or PC to see if the issue is with the drive or your iMac. Also, make sure WD Discovery is updated for macOS Ventura.

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@TamJoseph

If you’re experiencing issues with WD Discovery, follow these troubleshooting steps to resolve common problems:

  1. Restart and Update: Reboot your system and ensure WD Discovery is updated to the latest version. You can download the latest version from:
    https://support-en.wd.com/app/products/product-detailweb/p/126

  2. Run as Administrator: Right-click on the WD Discovery shortcut and select “Run as Administrator” to avoid permission issues.

  3. Disable Antivirus/Firewall Temporarily: Some antivirus or firewall software may block WD Discovery. Temporarily disable them to see if it resolves the issue.

  4. Check for Drive Recognition: Make sure your WD drive is properly connected. Use another USB port or cable if necessary. Confirm it’s recognized in Disk Management (Windows) or Disk Utility (Mac).

  5. Reinstall WD Discovery: Uninstall WD Discovery, restart your computer, and reinstall it from the official site:
    https://downloads.wdc.com/wdapp/WD-Discovery.zip

  6. Contact Support: If the issue persists, contact Western Digital support:
    https://support-en.wd.com/app/contact

These steps resolve most issues like “WD Discovery not launching”, “drive not showing”, or “sync problems”.

Need help with a specific error? Feel free to ask!