WD Backup not starting

WD External Drives External Drives for PC
1

I recently purchased the latest 4 TB My Passport and installed WD Discovery including Back Up, Security and Drive Utilities. I cannot get Back Up to start either from the desktop icon or from within WD Discovery in the task bar but the other two apps work fine. I have tried uninstalling all the WD apps and reinstalling them and restarting my laptop but it didn’t work.

I have used WD hdd’s for years and never had an issue using the back up app so not sure what’s going on. Any advice much appreciated

2

Hi,

You could perform troubleshooting steps provided in the following article:

https://support-en.wd.com/app/answers/detail/a_id/11564

3

If your drive does not contain any data then you can try formatting the drive and troubleshoot the process, also check for the updates of drive’s driver.

4

Just to clarify, the app is simply not opening from my laptop there is no issue with the drive itself