WD My Passport Ultra - Wont back up

WD External Drives External Drives for PC
1

The last back up was on the 9th March and since then the drive wont back up. I click on back up and nothing happens.
I’m running Windows 10. Driver is 10.0.16299.251

Please help!

Thankyou.

2

Hi,

Need more information here. Where do you "click on back up’? You should start with WD Discovery and select ‘apps’ Then ‘open’ WD Backup. ‘WD Backup’ is NOT a separate program and will not respond as one.

Cliff

3

I click on the app WD Backup. And click ‘Back up Now’. There are other options within the app including ‘restore a backup’ etc. So i presume I’m using the right app?
I’m downloading WD Discovery now.

4

And now WD Discovery wont install. I download the zip file, open it, and it hangs at around 21%

5

I never had that problem. Does the zip file move the contents to a new Folder? You open that folder and select an *.exe file? My original download has Install WD Discovery…exe, but that was back in Nov., 2016.