Warranty service

Hi. Is anyone else having difficulty with getting a replacement drive under warranty in the UK?
I bought an 8tb Red NAS drive from Amazon (seller is Amazon) in early December. It didn’t work out of the box. Diagnostics showed ‘drive bad’.
Amazon help desk advised to claim from WD under warranty. Did that. Got an RMA# and it was on its way back the day after it arrived. It was delivered to Flextronic who are the UK receiving agent the following morning. Apparently they send everything on to the Czech Republic.
I raised a follow up case on December 9 as the online system still showed the RMA as not yet received. I have since provided multiple copies of the proof or receipt, proof of posting and photos the package showing that it was properly addressed, labelled and sealed. Today, 13 January I have received a case escalation reference, but still no sign of actual action. All contact with the support team gets is a request to wait another week.
Amazon will give me a cash refund if I send the item back.

Hi @Ian_Bouglas

Please be informed that your case has been already escalated to our team. We request you to wait for the update.

I am waiting patiently but nothing seems to be happening. The community system gives me links to 12 other cases that appear to be identical in the last 4 years. This suggests that there is a significant flaw somewhere in your process.
Your agent, Flextronic, has confirmed receipt of the package so anything that has happened to the package since then is your problem, not mine.
Your colleagues tell me that a replacement is available from stock however the online store has them on back order with a four week lead time.
I think telling customers the truth, however embarrassing, is a good policy.

Ian

Looking at the other cases, I have a simple question that requires a straight answer.
What is your current turn round time for RMAs?

Escalation to this forum is obviously the way to go. After being fobbed off for weeks my package was found the day after posting this and the replacement shipped the following day.