RMA process

So I sent my drives back 2 weeks ago and finally the second drive (both red pros) have the same status now received/ processing how long does it stay at this stage? I’m going out of the country next month so I don’t know if I need to go out and buy drives or will I get the replacement drives back for my NAS.


Hi @Subaru1324,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

I emailed them and I’m waiting to hear back from them… it seem a week seems a bit long