Good luck with getting ANY support from WD. This same thing happened to me with my 1TB. I wrote to WD who said they sell no parts. The drivve is still in warranty - well was until I took it apart to put it in an enclosure. I used this drive very infrequently and the USB connector came off the board. I found it on the floor and put it in the bag with the drive. unfortunately, it fell out somewhere between there and getting it to my brother tio fix. I bought an enclosure to replace the junk WD one. Well the driver installed and my laptop does see a USB connection BUT the drive does not appear in the Windows Explorer window. I have archived files that I absolutely MUST have but cannot access the drive. updated the SES driver but still no good.
CAN ANYBODY HELP ME GET THIS THING TO WORK???