I too am having issues backing up files from the ShareSpace to a USB device. I added my drives to the SharSpace and now want to Raid all the drives, but need to do a backup and then restore after reconfiguring.
I contacted support and basically the mechanism described above is there only way.
How useless is this. You can use your PC and copy files from one drive to the other, but this is slower than a wet week. I mean, I am lucky to get a couple of hundred Kbytes per second transfer, when the Sharespace is connected on 1G and the USB is USB2 so must be a couple of hundred Mbps.
Why is there not a proceedure in the ShareSpace interface to do a copy??? Is this too hard???
Come on WD, lift your act. Give us some better tools…
Anyone know of anything that can be done to the Web Interface to get these features?