UNABLE TO UNLOCK MyBookLive ONLY (Network Drive)

I talk about MyBookLive and no other product. So I’m not interested about comment concerning other products.

Here:

http://wdc.custhelp.com/app/answers/detail/a_id/3835/session/L3RpbWUvMTM0NjEwMDA5NC9zaWQveG9Bd3NNNGw%3D

3. Network drives such as the My Book Live that include the WD SmartWare software do not have a VCD. Because there is no VCD, these instructions do not apply to the product.


Following link talk about unlock but it’s not for MyBookLive. So for that I create on for it.

http://community.wdc.com/t5/External-Drives-for-PC/My-HDD-is-locked-and-wont-unlock/td-p/100860


So don’t talk about VCD with MyBookLive.

But in this case does it mean we can’t unlock this drive?

I really don’t understand when we are a big company like Western Digital that we can sell bad product like MyBookLive  ( MBL )

So guys at this company don’t make their job correctly and quality service don’t exist so.

I buy MyBookLive (1 TB – Network Drive) recently and try to install it.

I follow ALL what WD say but I never able to use this product.

The MBL stay all time LOCK and don’t find something to unlock it.

When I install stuff on CD all work correctly.

I can run WD Quick View and WD Smartware (it’s ironical to call that Smart).

I can run the Dashboard and select options there (Settings, Users, Shares, Backups, Support).

I run the Diagnostic Test (quick and long) and no error there.

I Create Shortcut with WD Quick View. When I press this shortcut sometime I see something other time nothing.

I can run the firmware (1.6.2) update with no problem.

If I run Smartware I just see few options there and it’s impossible (before and after update the firmware) to UNLOCK MBL.

Again I really don’t understand how we can sell a product like that without any kind of quality service (hardware/software).

Maybe WD want to create a so “secure” hard drive that nobody can access it!

WOW!

  

MyBookLive NEED the Windows Services
TCP/IP NetBIOS Helper
to WORK.

Thanks a lot to Vishnyakov!!!

See his link:

  http://community.wdc.com/t5/My-Book-Live/Can-t-access-MyBook-Live-files/td-p/263932

So I must admit I was the problem. Western Digital makes a good product and I’m glad I bought this product.
I even tried my iPad # 3 using the free program from WD “WD 2go” and everything works perfectly!

You have amazingly explainly the stiuation. I have the same problem, did you able to solve the problem?