Unable to obtain an IP address. The media player has limited or no network connectivity

If you get this error when trying to connect with your network, do the following:

  1. Do all of the basic debugging steps: Cycle power on your WDTV Live, cycle power on your router, make sure other devices work on your network, make sure another device works with the same port, wire, etc.

  2. If it’s still not working, you need to do a manual network connection. Go to the setup menu, Network connection, and select Manual.

  3. On a Windows PC connected to your network, open a command window (type “cmd” in the Windows search box).

  4. Type “ipconfig” in the  command window.

  5. Go back to your WDTV Live. It is asking for four numbers. The IP Address is the same as the one that came up in the screen of info when you did ipconfig EXCEPT you have to change the last number. You probably got something like from ipconfig. Leave the first three numbers alone and change the last one. Make it in the twenties, in case you have other things on your network. In this example, use

  6. Subnet Mask is exactly the same as the one that ipconfig told you. Enter it exactly. It is probably

  7. Gateway is also exactly the same as the one that ipconfig told you. Enter it exactly.

  8. DNS Server is the same as Gateway. Enter it exactly.

This should connect your WDTV Live to your network, and to the internet. I am posting this here because I just spent most of the weekend figuring this out. Also a few hours this morning with WD Level 2 tech support. Hopefully this will solve this problem for someone else in much less time.



1 Like

Yep, that’s just assigning an IP address manually… The only thing to note is that the DNS Servers may not be the default gateway at all times. The Gateway is the IP address of your router and that’s enough for the network, the DNS servers are provided by your ISP and they are what allow internet access, usually a primary and a secondary DNS servers are given.

I can chime in on the DNS server as well. The Dlink655 I have does not work when it is the DNS server on the WD TV Live. I had to actually put the ISP’s DNS server IP there, not the gateway IP.

Many thanks Sticman for that advice. I struggled for a day to set up my network connection, but could manage it in 10 minutes doing it your way.