Unable to create share on external USB

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Since the upgrade to the new firmware on MyCloud, (firmware WDMyCloud v04.04.02-105 : Core F/W) both of my external USB drives have failed to connect - error is as shown.

I have rebooted, reinstalled firmware, shut everything off, and even sworn a lot, but its not working …

Is this a new bug (if so, thanks WD!)

2

Managed to resolve.

I have two external drives connected via powered hub direct into the MyCloud - these were called Backup_1 and Backup_2

After the firmware upgrade, the same two folders existed, but were joined by two others “Backup_1-1” and “Backup_2-2”

None were accessible, and the error codes shown were as above.

In the end, I removed the drives and all traces of the share. Ran chkdsk through the laptop (which picked up a fault on one drive), and the reapplied the firmware. Once done, I connected both drives and was back as it should be.

Question though:why the error?

3

There are many different situations that could lead to the above error. Usually disconnecting the drives and mounting them again is the best way to address it.

4

True, but I would still like to know why two additional shares were created after the firmware upgrade.

As you suggested, unmounting and re-mounting did not work.

All working now though, so no real problem

5

How did you make it work??