Unable to connect using mobile data after iOS 10 update

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi al,

I have upgraded my wife’s iPhone to a 6s and have updated to the new IOS 10 software, I can access my drive when I’m at home on wifi, but when I try with mobile data it says device offline. I can log in to wd2go. Also I cannot connect to wed photos with mobile data . Any help please

2

Hi, have you tried uninstalling and reinstalling the application? Does it work correctly on iOS 9?

3

What app are you using?
My Cloud iOS 4.4.7 supports iOS 10.0.2

TRY THIS:

  • log in to the MyCloud dashboard
  • re-enter your wife’s email address on the user screen
  • open the MyCloud mobile app and delete the My Cloud Device
  • Sign out of MyCloud.com in the mobile app
  • Clear the cache
  • Close and open the mobile app
  • Sign in to MyCloud.com and wait until the NAS appears
  • Select and login using your wife credentials
4

Thanks for the replies, today. It started working again