My Cloud Mobile iOS 13.1.2 for iPhone XS Max & iPad Pro not working

WD MyCloud mobile app is not working with iOS13.1.2 for my iPhone XS Max, iPad Pro and iPad Air 2. It states that the drive is offline. However, I can access the drive via a computer or laptop. I cleared the cache, removed the backup feature and uninstalled the app and reinstalled it a million times and it still states drive is offline. Please help! Thank you.

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I’m having the same issue. Says drive offline on my iPhone, yet on Android it’s working perfectly. Been over 3 weeks now for me, still no fix from WD.

I Rely on the app for work so it’s frustrating. Getting to the point now that I will pick a different company for a new NAS

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WD My Cloud app for iOS 13.1.2 for Apple products had a recent update to version 4.4.19 (My Cloud app) a few days ago but the new version did absolutely nothing for Apple products using iOS 13.1.2. My drive is still offline while My Cloud can be accessed with my laptop and desktop.

Hi, I also have the same problem, I hope that it will quickly settle.

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