Unable to access WD Passport via iPhone App

Having errors accessing WD Passport on iOS app. Works fine with windows network file storage.

Hi @pmalay,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

I have opened a support case. But I got a reply stating that I have to open a Technical Support ticket. I don’t understand whats the difference.