Trouble Changing Ownership of My Cloud Home

I have a My Cloud Home and I am desperately attempting to get the data off of the drive and onto an external drive WITHOUT DOING IT OVER THE NETWORK. Here is what I have done so far and where I am getting stuck. Any help will be greatly appreciated.

  1. All data is in public folder
  2. I have successfully erased ownership
  3. I have confirmed via SMB all data is intact
  4. On discovery app, it locates device successfully
  5. When I attempt to add it to the new account it give me 2 choices.
    A. Setup as new device and delete all data
    B. Device already setup, contact owner to get an invite

How on earth can I change ownership without losing the data?

I am assuming that once I do this, I will be able to transfer data via the USB port.

UGH, this is maddening!

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/6140

Hahahahahahaha!

Rick Hire
Regional Manager
Hire Technologies
Support@hiretechnologies.net
O - 713.900.9480
M - 832.545.6864