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The URL can't be shown for password protected files

IPAD App opens all microsoft office files (word, excel, powerpoint) on My Cloud drive remotely UNLESS the file is password protected. Then the message appears: “The URL can’t be shown”.

Does anyone know how to fix this? I’d prefer some files retain their own security as a safety measure.

Hi poppins,

Are you getting this error on My Cloud Mobile App?

Yes, the mobile app on iPad.

Support for Western Digital Hard Drives | Western Digital

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