System won't recognize my my passport drive

WD External Drives WD Portable Drives
1

Hi:

First post here.

I recently purchased a WD My Passport 2tb portable drive.

I am having trouble getting my system to recognize the drive.  I have already run a backup so it worked in the past.

However, no matter what i do, I can’t get the system to recognize the drive.

Any ideas?

1 Like
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I am also having this problem. I bought a used 1TB My Passport that connects via UBS cord. I connected it to my system, and it says it’s successfully installed, and that the device is properly working…

but I can’t find it anywhere on my computer!

This is maddening, and I confess I am not a techie. I’m a mere mortal who would like to back up some files.

If anyone can explain to me how to get this running I will sing your praises!

I innocently purchased this thinking it would be easy to use. I see that I’ve stepped into a brand new nightmare…

Best,

Frank

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Does the drive show in Disk Management and does it have a letter assigned? Make sure you aren’t using a cable longer that the original and don’t connect with a hub. On a desktop try a port on the back.

Joe

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Hi, thanks for your reply, first of all.

The drive shows in Disk Management, but it doesn’t have a letter assigned to it. My computer says the Passport is in fine working order, all ready to go…

I just can’t find a way to access it. See below for a couple of screen shots… maybe this information will help.

WDMP1.png

WDMP2.png

WDMP3.png
WDMP3.png937×522 15.9 KB

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We’ll have to wait until the pics are released. Does it say anything else in Disk Management like Raw or Unallocated? Did you try giving it a drive letter and make sure it’s Online?

Joe

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It won’t let me assign a drive letter. That’s the maddening part…

Sorry it takes so long for you to see the pictures. I didn’t realize that would be the case.

Well, I’ll check back in the morning…

Thanks!

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Well, my pics were deleted–that’s helpful!

I think the issue is that I need to reformat the Passport. I don’t know how to do this, so I’ll have to search around here and be ready to lose many, many brain cells as I try to comprehend this stuff…