Still having permissions problems EX MyCloud 4100 with macOS Mojave

Posted before, no great answers

I keep getting this error:

Could not save “myfilenameisthislong.psd” because write access was not granted.

It seems like right now, it’s only for PSD files, as I am able to duplicate and change other file formats. The file with the issue is a PS CC 2019 file, and it’s 110MB

I know that if you have a file selected in the Finder and try to edit it, that can cause an issue. However, I’ve been very careful to click away from the file, and even close all windows from the EX 4100, and I still get the error

Can anyone tell me what’s going on? It would seem that the file is somehow being marked as access, but it’s annoying because I have to save a copy instead of saving the file

I’ve tested other files, for example Apple Motion and Adobe Illustrator, and neither app has any issues

Welcome any additional guidance

Hi @simpleknight,

Please refer below link to help you with trouble shooting steps:
https://support-en.wd.com/app/utils/login_form

Thanks for the help, but that seems rather general

Are you suggesting I submit an RMA? A support email? Go back to the forums?

Didn’t I come here for that kind of support? I don’t see a “Troubleshooting steps” link, so can you be more specific? Because that link just takes me back to the generic support page