I am trying to do the initial backup on my new 1TB Passport. It says there is 120 GB of data for backup but has only backed up 7.6 GB. Message at the top says :-
“Partial backup accomplished. Remaining files will be added later. Click View Files for details”
Looking at “View Files” it gives the reason as “File pending backup”
It has been in this state for 24 hours. I have updated to the latest version of Smartware (1.6.4) and updated the firmware.