I recently bought a 2TB My Passport drive. The initial backup ran fine. However, I have one 13GB file that was changed and it is not backing up the new version. Instead, the backup ends with “Partial backup accomplished…” and the file is in a perpetual “File pending backup” state. Smaller Word documents are backing up when they are changed so it seems to be just this one file.
My computer is running Microsoft Vista Home Premium 32-bit. Have downloaded and installed all the recent firmware, driver and software upgrades.
Also checked that no other processes are using the file (have run the handle and psfile sysinternals to verify).
I get the same results even if I switch to File Backup mode and select just that one file (Partial backup accomplished; File pending backup)
I opened up a case with WD support more than a week ago and not getting any response. Would anyone have an answer?