I have a My Passport Essential (Model WDBACX7500ABK-01)… WD Smartware was not backing up all files. I assumed it was due to the renamed folders, etc. I did the update to WD Smartware Version 2.2.0. Now when I run the software, it shows that it sees the additional files (about 65 GB of yellow bars). However, although I can feel the drive running, the progress bar on top stays at (393.31 GB of 436.86 GB). Any suggestions? Do I need to delete the backup and start again? And if so, how do I do that?
(Do not confuse this post with another post I have concerning a My Book Home. I have also been using that drive to try to get a backup of this data. Failing on both at point.)