Dear All,
I have purchased new My Cloud EX4100 diskless and have purchased two ST4000NM0053 (4TB 7200RPM hard drives).
Whenever I insert both hard drives and try to configure Spanning or any other RAID, an error “SMART Failure detected on drive x” appears.
Are these hard drive not compatible ? Is there any other way to configure two 4TB hard drives ?.
My Firmware version is 5.16.105.
Can anybody help ?
Thanks
Seagate Constellation ES 4TB 7200RPM SATA 6Gb/s 128 MB Cache 3.5 Inch
Self Encrypting Internal Hard Drive
The last part may be the problem ?
but there is a list here some where of compatible disk
WD red and IronWolf only ones I have used.
But 1 of these 2 hard drives are working fine, why can’t I use both at a same time.
after backing up any data you could swap the disks
the hardware slot could be bad or the disk was not inserted all the way ?
test the disks that was not working using a pc
many way to do that with bare drives.
A USB powered dock is easier and many people have a dual dock to clone disks.
or an extra SATA port in a desktop machine.
I test each disk before using them in my NAS units formatted for PC then then do a total sector test.
(you never know if a disk was damaged in shipment)
I had already checked these hard drives on a PC, those hard drives are working fine.
I had switched slots swapped both hard drives, but at a time only one hard drive works and another remains bad.
After creating JBOD raid of a single Hard drive I tried to create another volume afterwards but the problem was still there.
I doubt if these hard drives are compatible with the hardware ?
On some NAS unit it can come down to the format of the SMART data as that tripped me up on trying to use SSD disks in a holder the same shape as a external hard disk.
Like trying to find the correct memory for the new line of Motherboards - you never know tell you try it.
(or wait forever for a new BIOS )
only Seagate on the old WD compatibility was Barracuda and Iron Wolf
I did test with Faster RPM WD disks
I was hoping some one who has tried this disk or other would jump in and help.
You did all I know to try with that disk – Still may work in another type NAS ie Synology if you can swap drives with someone else.
It looks like this NAS doesn’t support these hard drives.
Thanks for the reply, I had replaced my hard drive with another one but the same model and it’s working fine.
