SERVICE NOTICE UPDATE: Your My Cloud Home or ibi device may be offline and inaccessible

UPDATE 10/1/2021:
My Cloud Home Users,

We experienced an issue with our service that brought your My Cloud Home or ibi device offline.
We understand that your data is important to you, and the content on your device is not at risk from this outage.

The issue has been addressed with an update that is now available.
The update will install automatically within a few hours, or you may speed up the process by power cycling the unit once.

The My Cloud Home and ibi Teams


My Cloud Home Users,

We are currently investigating an issue with our proxy service that can cause your My Cloud Home or ibi devices to be offline. You may see your device LED in a blinking state if your device is offline. We will update our status page 683 once the issue is resolved. We apologize for any inconvenience.


My Cloud Team