Security Alert (The Certificate Issuer is untrusted) - WD My Cloud Mirror

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi,

 

I’m trying to use the WD My Cloud desktop app from a remote location on my Windows 8 PC and I’m getting the following error:

 

> This page requires a secure connection which includes server authentication

> The Certificate Issuer for the site is untrusted or unknown. Do you wish to proceed?

 

When I click on “View Certificate” I get the following information:

 

> This CA Root certificate is not trusted. To enable trust, install this certificate in the Trusted Root Certification Authorities store.

> Issued to: debian_lenny

> Issued by: debian_lenny

 

 

Who is this debian_lenny? Shouldn’t the issuer be Westen Digital?

Is it safe to accept this Certificate?

Can you please help?

 

P.S. I do not have this issue when accessing my WD My Cloud Mirror from my local network.

 

Thanks,

Miguel

2

Hi maconceicao, welcome to the WD Community. This normal, this is a message from the My Cloud desktop app, every time you want to do remote access. You can click on yes. 

3

Thanks for your feedback.

Does Western Digital plan on deploying “Trusted SSL Certificates” for this product in the near future?

 

 

4

So, As a proud owner of a now EOL WDBA Series MyBook. I had to post what I just did.
New PC, needed the windows version of WDMyCloud.
Downloaded the install from the EOL page for the product and installed it.

Soon as it ran this issue popped up and it all flashed back to me as I have been really just using on network as a backup storage point, no need for the program.

So anyway, all the annoyance of this pop up came back and I was determined to resolve.
No matter what you do, when you trust the cert and let windows decide where to put it.
Windows, looks at it and goes, duh I told you its untrusted, so it puts it in the untrusted container.
Next time go ahead and add it to computer and choose not to let Windows do it and you follow the prompt and stick it in the “Trusted People” container.
Walla, message is gone for good.
What happens in 3 years when the cert actually expires? By then I will have a new WD NAS and this, if still working will be back to more mundane duties on my network.