Unfortunately Bill that is not correct.
I have the same problem as stated numerous times above. It IS an error because it is not possible for me to continue with creating the RMA, the 'Continue' button is greyed out.
Up until this point I cannot see that any RMA's have been created in my account. I am requesting an 'Advanced RMA' so until I provide a valid shipping address (that clearly must be void of any Latin characters) how can a replacement disk be sent to me?!
Just to inform you, I am also waiting for a response from the WD support team regarding this (3 days and counting) so it seems the support from WD at the moment is pretty poor (as well as the quality of my drive which is failing after less than 12 months!).
Hope this issue can be resolved soon?! I look forward to your response.
Friendly (albeit frustrated) Regards,