I have indeed, but the fact of the matter is I now have to communicate numerous times.
the online form allows you to raise an Advanced RMA in one go.
Now When I phoned after making a Support case. someone has to take over the original case. then I have to show proof of purchase. then because I want Advanced RMA, my Case handler cannot do this, and has to then escalate the case. I then have to wait, how long is anyone’s guess but sounds like days if not weeks.
This whole process looks like it is archaic and the backup solution isn’t any better.
Ahh now even better news. Advanced RMA is not possible until their system is upgraded!..Would be quicker if I just buy a new drive i think.
