RMA Application Error: Name Address must be entered in Latin

its was in the same zip code exactly the same as the address drop down, but it just kept returning back the the same page.

the Advanced RMA does not work. I have been told WD Support by phone it is not an option at this time.

more info here: Three out of three new WD Red4TB Drives bad & unable to create RMAs - #5 by Darkmoon