My passport wireless device has been reformatted several times. I need help!!
My steps for establishing wi-fi connection are:
I connect via USB and the drive is listed as “G”. I double click to open drive and I receive the error that “parameter is not correct”.
Using the Knowledge base article I discovered that my drive needed to be reformatted. I reformat the drive and rename it “FilmPassport”.
I disconnect from my Win 8 OS PC.
I then connect to the passport device via a wireless connection using my samsung tablet and there is no data on the device.
I access my drives web address and verify that the firmware is up to date. I verify that the settings allow for data to be transferred over the network.
The USB Drive Lock option in the Dashboard was off.
I then reconnect the device to my PC and it recognizes the “FilmPassport”.
I load data onto my device and remove it from the PC. I then attempt to connect using my samsung tablet but it cannot connect.
I reconnect the drive to my PC and it reads “G” and the cycle starts over again.
I have previously accessed the knowledge base to repair my drive following the steps to download and install software for the passport on win 8 OS. It advised me to plug in my wd device after the pc rebooted. After the reboot I plugged in the device and there were no noticeable changes.
I opened a case with the WD support team, [Deleted] I asked if there was a way to restore the drive to factory settings and I was informed no. I purchased this drive in November of 2014 and it is too late to return it. If I cannot repair it I will have lost $200.00. Can someone help me please?