Thread URL:
http://community.wdc.com/t5/WD-Smartware/WD-SmartWare-does-not-work-properly/m-p/153564#M2355
Post Text:
I have the same problem, the last two or three software updates have given me the same results, nothing showing in the C: or WD drive windows in the home screen. The WD drive is fine in explorer and is totally usable but Smartware sees nothing. In the Backup pane, the START BACKUP button is active but does nothing, I assume due to the fact that Smartware sees no data on either drive.
Another issue is that the WD drive is not automatically detected by Smartware the taskbar icon flashes green with the message ‘drive discovering’, which it never does. You have to start Smartware manually to enter your password in order to get access to the drive.
The only way i can get it to work in ‘Smartware backup mode’ is to reinstall from the original CD image that came with the drive - version 1.1.1.6. in my case.
WD drive is My Passport Essential [Deleted] FW 2.018 SW 1.4.3.4 Windows 7 home premium (fully updated inc dot net 4).
I have asked support on two or three occasions, they have no answers or solutions. They just say go back to the previous version that worked!
User** : **
Notes:
The user states he has contacted TS several times regarding the same issue and the solution provided is to use an older version of Smartware.
