Public folder not accessible

I am currently trying to access my public folder but can’t. My cloud shows up under my network folders but the public folder does not. I am trying to put files into the public folder to access on my nvidia shield and other devices in home however I can’t access the folder in order to put the files in there. Any help would be appreciated. My mycloud home is connected to my orbi router sorry forgot to add that


Please refer to the following KBA article: