Problemas con WD My Cloud. No lo reconoce

Hola buenos días a todos.

Desde hace un par de meses estoy teniendo problemas constantes a la hora de acceder a mi unidad WD My cloud (3Tb). Cuando intento acceder desde mi MAC no lo encuentra. Siempre he tenido 3 maneras de conectar a él, una a través de Finder que no solía funcionar, l otra a través de Items recientes al clicar en la manzana y por último en IR → Conectar a un servidor.

Antes solía ir a través de las 2 últimas y podía acceder, pero últimamente me fallan las 3. En algunas ocasiones vuelve a funcionar pero se desconecta al cabo de nada.

He probado hasta comprar un cable USB para no perder la ifnormación pero no me deja acceder (ya he leído que la salida USB no sirve para conectarlo al PC).

Alguna ayuda???

I would start by looking at the IP addresses your MyCloud and other network devices are being assigned by your router. My suspicion is that IP addresses are changing. So I would use your router’s admin page to fix the IP addresses that its DHCP server assigns to the ‘fixed’ devices on your network. The setting you will need will depend on your router, but the setting is often called things like ‘Infinite DHCP lease’, ‘Infinite DHCP timeout’, or ‘always use this address’.

And no, you cannot connect the MyCloud to your PC via USB; the USB port on the MyCloud is a Master port (just like it is on a PC), and is intended to be used to connected a USB HDD to the MyCloud.

I will try to do what you say and if the problem persist i will tell you. Thanks for your answer!! :slight_smile:

Yes, i see I have de DCHP mode. When I click to change it to Fixed IP it says that the change could make the device unrecognizable in the network. It’s safe?? :worried:

Yes. It’s a very normal thing to do, and actually very sensible to fix IP addresses for things that are always on your network. Leave the true DHCP dynamic IP addresses for visiting devices.

You can always change it back…

and finally… what numbers i need to fill? Im a little beginner

Provided the DHCP server has correctly allocated unique IP addresses to all devices, just leave the addresses as assigned by the DHCP server.

All you need to do is tell the DHCP not to change the IP address it has assigned. This is often just a tick box.

If the router is asking you to enter an IP address, it may be a different control that you need to look for; if you have to enter the IP address, it sounds more like setting a static IP address; not quite the same thing.

Your IP addresses will probably be of the form:

192.168.x.y

If you have to enter the IP address, make sure that only the ‘y’ value is different for different devices, and the ‘x’ value’ matches what the DHCP server is allocating already. You may want to assign the ‘y’ values outside the range that your DHCP server is assigning (the router will usually tell you what range the DHCP server is assigning).

There are other local network IP address ranges: google/wiki will show you what they look like.