WD Community

Problem withMyBook 25EE

The problem drive, Identified by dlgdiag as WD My Book 25EE , a 4Tb drive, is very new, still under warranty, but misbehaves… sometimes will not spin up properly… continuing to cycle up and down…
2 points on this…
1/ Dldiag for Windows shows it as with a SMART error, but if tested using the short test, passes. However if the SMART info is then viewed… shows the errors and a FAIL… but then if retested to Short test, passes again.
2/ this drive when connected to a PC permanently, prevented bootup when it would not start, and then eventually after allowing bootup, the drive failure caused a corruption of the W10 installation to the degree that it corrupted the user profile
Questions are,

  1. How can the short test over-ride bad SMART results
    2 How can an external USB drive have such a bad effect on a W10 installation.
    If you think that the corruption was a coincidence, and not the drive, explain how, with a clean install I had the same effect after testing for a few boots, over a couple of days,WITH the drive attached, and withoiut the drive attached, no problems manifested themselves.
    Just to refute the possibility of Malware/Trojans/ virus… no… not on a clean reformatted drive, and not even on the original which was scanned with Malwarebytes, and W Defender with negative results.

Hi,

You could refer to the following link: Error Code List for Data Lifeguard

This does not really answer question 1… the Smart view shows a failure, then the short test changes that… nothing on that link explains how one can over-ride the other.
I am a tech… have been fixing computers/drives for near 30 years, and as far as I am concerned, an error showing in one test should not be able to be discounted by another test.
That also does not answer question 2…
I will also say I tested this more than once… different sessions… and all gave the same SMART view result, and all were then overidden from Fail to Pass by the short test.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.