I’ve had my PR4100 since launch and the first year or so it’d turn off when I pressed the power button, but at some point this started being problematic. I think it was around the time they updated the firmware to remove ‘shutdown’ as an option form the web ui (which for the life of me I’ll never understand; it was so convenient being able to turn off without having to walk up to it).
I have the led set to turn off after a few moments. When I start experiencing this issue, the menu toggle buttons will still turn on the led, but pressing power does absolutely nothing (led doesn’t even turn on). I’ve tried unplugging the network cable (power button goes red, but still does nothing when pressed). I’ve even put it in standby using the web ui, and it seems to go in standby (power led flashes for a few moments then turns off; hdd lights are on and steady), but the power button then fails to wake it up, and trying to access it over the network fails to, too.
I logged a ticket and the support was pretty horrendous. I was told bs pr in the form of, ‘the pr4100 is designed to be left always on. You can schedule standby for times you don’t need it.’ They also suggested it might be doing some sort of maintenance, so I tried leaving it on for a week with it continuing to fail to respond before I finally gave up and did a cold shutdown.
Of course, I’d like to be able to turn it off when I’d like. (E,g., finding it wouldn’t turn off when i had to turn off power in the flat for electric work wasn’t fun.) and being told to schedule standby wasn’t really helpful. I gave up on support when I noticed there was a bit of correlation between how long it was on and when it’d stop responding to shutdow. (Generally, it turns off if I turn it off at the end of the day, but the more days it’s left on, the more likely it is to stop responding to pressing the power button.) So I just got in the habit of turning it off each night.
Anyway, it’s happened yet again (after just being on a few hours) and I thought to search google to see if I could find anyone else reporting this issue in the hope of finding a solution, but still no luck. So I thought I’d bite the bullet and post here to ask directly.
So… Does anyone else have this problem? Any workaround other than holding the power button for the 5 or so seconds it takes to do a cold shutdown?