PR2100 raid status no volumes configured

My Cloud OS 5 My Cloud PR
1

We have a PR2100 with latest firmware comprising two each 2TB WD Red drives.
WE noticed from the log files that on Sunday October 27, the drive reported a failed raid configuration due to power outage. In addition, the disk reported Full at RAID 5 with all drive lights solid red.

The GUI display shows 0Kb but logging via cli with ssh shows the raid disks with relevant sizes.

It shows no configured Volumes

It is possible to rebuild this RAID without data loss?

Any help will be greatly appreciated.

Thanks

Jide

2

Hi @jide.ogunmekan

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: