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Please i need help ( screen password )

Hi every one ,

i have my cloud devise and i made ( screen password ) i forget the password and when in try to open My cloud applecation on the computer always request to put the password , how can i reset it or change it , i can login normally from mobile application …

You can access the My Cloud Dashboard to set/view the User passwords. If you have forgotten the My Cloud Administrator password, used to access the My Cloud Dashboard, you can perform a 4 second reset to set the admin password back to default (which is blank).

https://support.wdc.com/knowledgebase/answer.aspx?ID=13965

https://support.wdc.com/knowledgebase/answer.aspx?ID=13986

1 Like

Thank you i do it .

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