I am using a iMac computer and was playing around with the files on the My Cloud. I somehow set a password, which I am sure I entered correctly. Now when I try to enter the My Cloud Desktop app it gives me an error message saying “Your My Cloud app is currently locked” There is no place for a password recovery or forgot password or password reset. So now I am locked out of the control panel. The frustrating thing is that I am certain that the password I used is correct.
How can I reset the password and access the control panel. I have access to the drive through my mobile phone.